Shipping & Delivery Policy

Random in Tandem  is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if the product is received in damaged condition?

If the package has been opened and the product is found to have a defect, you can claim an exchange within 24 hours of it being delivered to you. You will need to:

1) Call us and place the complaint (be sure to mention your Order ID)

2) Take a picture of the defected piece and email it to us

3) Re-pack the item carefully for our courier partner to collect it from you again.

If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Repeat above steps.

If the fault is from our end, we will personally ensure that a brand new replacement is issued to you with no additional cost at the earliest time possible. Please make sure that the original product tag and packing is intact when you send us the product back.

Customer Care contact details:

E: customercare@randomintandem.com

T: 022 23099033

M: 98209 01910

Add: Adie Mansion, ground flr

         334, M.Shaukatali road

         Mumbai, 400 007

         India